Am I able to return my item?

We’re sure you’re going to love your product, however, if you are not completely satisfied, we are happy to advise that we offer you a 30 Day Money Back Guarantee as well as your statutory rights. You can return your order within 30 days after the day you receive your product and receive a refund on the full product price (excluding postage and packing charges) providing that your item is in a re-sellable condition, with its original packaging including all instructions, contents, and any free/bonus items received with your order. Please note: you are responsible for the cost of returning your product to us.

Items excluded from our 30 Day Money Back Guarantee are:

- Items that have come into contact with food;

- Goods that by reason of their nature cannot be returned including but not limited to items which cannot be returned in the same physical state as they were supplied.

If your item is damaged, faulty, or you wish to claim against your product warranty, please contact our Customer Care team before you return your item.

For full details of our returns policy please see our Returns Policy.

What should I do if my item arrives damaged or faulty?

We do everything possible to ensure your item arrives in perfect condition, however in the unlikely event that your item arrives damaged or faulty, please contact our Customer Care team before you return your item.

How do I return my item?

To be able to process your return and refund efficiently, please follow the below guidance:

1. Package your item

Package your item securely!

If you can, please return your product in it’s original packaging. If this is not possible, please ensure parcels are packaged safe, secure and robust with a label that is clearly visible. Cancellations and returns after a 30-Day Money Back Period has expired will not qualify for a full refund of their purchase price.

2. Include your order number

When packaging your item to return, please complete and include the returns slip included with your package If you no longer have this paperwork handy, please add a note into the parcel with the following information:

- Order Number (this can be found on your confirmation email)

- Name and address

- Reason for return

We will only be able to process your replacement or refund if your order number is included.

3. Return your parcel

We recommended that you use a tracked service such as Royal Mail or Evri. and keep your tracking reference secure along with proof of postage. Please ensure you have paid the appropriate postage cost for your returned item.

You are responsible for the costs to return products to us unless the product is deemed to be faulty after our warehouse has reviewed the product.

Don’t forget to include your invoice or your order number, so that we can process your request efficiently.

Returns address:

Prolog Fulfilment Ltd Phase 8

Sentinel Drive
Sherwood Business Park
Annesley
Nottinghamshire
NG15 0DJ

I’ve returned my item, how long will my refund take?

Once our warehouse has received & processed your return, your refund will be provided within 10 working days.

More questions about your return?

Please contact our friendly Customer Care team to discuss your return.

Phone: 0333 041 1130

Email: customercare@spree.tv

Click here to view our Returns Policy.